Residential Rehabilitation Programme

What a Client can Expect on the Residential Programme

Accomodation | Treatment | General

Accomodation:

• a well decorated, clean and furnished room
  
  
• fully equipped communal facilities
  
  
• access to a payphone
  
  
• a say on who to share the house with
  
  
• a legally binding Licence Agreement
  
  
• a clear set of 'House Expectations' with involvement in their review
  
  
• a clear procedure for reporting repairs
  
  
• a clear procedure for dealing with emergencies (eg burst pipes)
  
  
• regular fire drills
  
  
• the support and advice of the Senior Housing Officer
  
  
• assistance with welfare benefit claims, including support at appeals
  
  
• assistance with housing, including tenancy issues and housing applications
  
  
• monthly 'House' meetings
  
  
• consultation on any changes in the way a house is managed
  
  
• an annual client satisfaction survey
  
  
• a home that meets all Fire & Environmental Health regulations
  
  
• a plan for moving on to secure accommodation at the end of treatment
  
  
• resettlement support
  
  
• a clear statement of the rent paid and any other personal monies held (eg. savings)



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Treatment:

• a written Treatment Contract
  
  
• an agreed Care Plan
  
  
• regular Care Reviews
  
  
• an identified focal counsellor
  
  
• a 'buddy' on arrival
  
  
• weekly one-to-one counselling sessions
  
  
• daily therapeutic groups
  
  
• shame reduction & self-esteem work
  
  
• complementary & alternative therapies
  
  
• out-of-hours emergency contact with a counsellor
  
  
• educational, lifestyle & therapeutic workshops
  
  
• support & advice on education, training & employment
  
  
• further education & community education courses
  
  
• social & lifeskills programme
  
  
• supported voluntary work placement
  
  
• a spring & autumn activities camp
  
  
• quarterly recreational outings
  
  
• regular outdoor & indoor activities
  
  
• regular feedback questionnaires
  
  
• relapse prevention work
  
  
• attendance at AA & NA
  
  
• 12 Step work
  
  
• positive reinforcement of abstinence
  
  
• family/significant others meetings if appropriate
  
  
• leaving ceremony with celebratory medallion
  
  
• exit interview with the Director
  
  

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General:

• confidentiality
  
  
• equality of opportunity
  
  
• protection from racial or sexual harassment
  
  
• clients' room with access to kitchen and computer at the offices
  
  
• free use of office telephone for matters relating to ARA
  
  
• a clear Complaints Procedure

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Head Office:  King's Court, King Street, Bristol BS1 4EE. Telephone 0117 930 0282 fax 0117 929 4810

info@addictionrecovery.org.uk

Addiction Recovery Agency Limited Limited Company Number 2540814 Registered Charity Number 1002224
Members of EATA (European Association for Treatment of Addiction UK) DRUGSCOPE & Homeless Link